Fourth Solitude

Friday, February 27, 2004

More Extreme Office Behaviour.

Two days ago - I'm focusing on something quasi-important at work and then the phone rings.

I look at the caller display and do not recognize the 416 number. Perhaps it is a colleague's cell phone. I answer the phone cautiously.

"M.. speaking" I announce professionally.

"Hey there. Would you know how many loyalty points I would need to fly to Japan?" the male caller asks.

My head voice is laughing hysterically - this has got to be the BEST practical joke that the fools have ever thought of!!!

"Oh!! About 3 million kazillion points!!" I answer cheekily. There - I've caught on to their prank...jerks...they've been at it all week long pulling stunts on me at the office.

"Beg your pardon?" the male caller asks all flustered.

OMG!!! @#&*%^@@!!! I messed up!!! It's not a prank... *$&#@^%*&%^!!!

"Ummm sir...this is an outside call isn't it? Are you trying to speak to a customer service representative? I'm very sorry - I thought you were a colleague of mine joking around. Very sorry." What am I - some sort of dumb screw up??

"Sir, sorry again - I'm not a customer service rep. I'm an internal employee of X...Firstly, I would like to thank you for being a loyal customer of company X and would like to pass you on to our customer service reps. One moment please. And once again - I apologize"

"Alright young lady with a sense of humour!" He replies.

Then I realize - I don't know how to make a transfer on my complicated phone. So I have to stumble through a humiliating conversation of telling the caller the actual number.

I run over to a team member's cubicle and retell him the story. To which he exclaims "YOU WIN!!! That is THE MOST HILARIOUS THING to happen within this group!"

Yes dear A...I do win...I win the prize of being the biggest ASS of my firm.

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